Política de envío

ORDER PROCESSING:

Please allow 1-2 days to process your order. Expect an email within 1-2 days to let you know your order is on the way!

STORE PICKUP -  Roberto Garza Sada 101, Local 105, Col. Carrizalejo, 66254, San Pedro Garza García, NL, México

Orders can be picked up daily. An email will be sent when your order is ready for pickup.

LOCAL DELIVERY

During checkout, enter your address and choose the ship option. Click the "continue to shipping" button. Local delivery is available for addresses within 10km of our shop. If the local delivery option does not show up during checkout, your order is not eligible for local delivery.

When your order is ready for delivery, you will receive an email with real-time tracking information.

FLAT RATE SHIPPING 

Orders are generally shipped within 2-5 days. We do not ship outside of México at this time.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout. 

 

Shipping option	Estimated delivery time	Price
Local Shipping	1 to 2 business days	Free
Standard Shipping	3 to 5 business days	$250+
Free Shipping	2 to 5 business days	Free

REFUNDS,, RETURNS AND EXCHANGES

We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return. 

In the event that your order arrives damaged in any way, please email us as soon as possible at ventas@dahlia.mx with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.

If you have any further questions, please don't hesitate to contact us at ventas@dahlia.mx.